Frequently asked questions

FAQ

What type of dog products do you offer?

We curate gear, treats and comfort essentials for dogs on the go, including travel bags, water bottles, car seats, beds, toppers and single-ingredient treats.

Can you recommend products for my dog's specific needs?

Check each product page for size, ingredients and manufacturer details. For questions about your dog's diet or health, ask your vet. We cannot give veterinary advice.

What is your return policy?

We offer a 30-day return policy for unused, unopened items in their original packaging. For hygiene reasons, we cannot accept returns on opened food or treat products.

Do you ship internationally?

Currently we only ship within the United States.

What is your policy on expired or recalled dog food products?

If you receive an expired or recalled product, please contact us immediately for a full refund or replacement.

What are your shipping options and how long will it take for my order to arrive?

We're committed to getting your dog's gear to you as quickly as possible. Our standard shipping process begins with a 1-3 business day processing time, during which we carefully pack your items. Once shipped, delivery typically takes 3-10 business days, depending on your location. In total, you can expect your order to arrive within 4-13 business days from the date of purchase. Please note that these are estimated times and may vary due to factors like weather conditions or high-volume periods. To help you stay informed, we'll send you a tracking number via email once your order ships. Need it by a specific date? Email us at info@pawsandpockets.store before ordering and we'll let you know if it's possible.

How can I stay informed about your latest promotions and receive exclusive discounts?

The best way to stay informed about our latest promotions and receive exclusive discounts is to subscribe to our email list. By signing up, you'll get access to special offers, early sale notifications, and subscriber-only deals that aren't available anywhere else.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account, or visit our Track Order page.

What should I pack for a day out with my dog?

Start with a bag to carry it all, a water bottle or bowl, waste bags, a first aid kit and a towel. Add treats and a comfortable place to settle afterward. Our Adventure Kit page walks through the basics.

How can I make road trips more comfortable for my dog?

Bring a familiar bed or favorite toy, plan regular stops for water and a walk, and use a car seat or hammock within its size and weight limits. If your dog has trouble with travel, ask your vet for guidance.

How do I introduce new treats or food to my dog?

Go gradually, starting with a small amount, and read the ingredient list first. Keep your dog's regular food the same while you try something new, and ask your vet if you are unsure.

How do I care for my dog after a beach day?

Rinse off salt and sand, towel your dog dry, offer fresh water and give them a dry, comfortable place to rest. If you notice anything unusual, contact your vet.