Frequently asked questions
FAQ
What type of pet products do you offer?
We offer a wide range of products for dogs, cats, including food, toys, accessories, grooming supplies, and health care items.
Do you offer products for specific pet needs?
Yes, we have specialized products for pets with allergies, and ailments, such as supplements, and treats.
What is your return policy?
We offer a 30-day return policy for unused, unopened items in their original packaging. For hygiene reasons, we cannot accept returns on opened food or litter products.
Do you ship internationally?
Currently we only ship within the United States.
What is your policy on expired or recalled pet food products?
If you receive an expired or recalled product, please contact us immediately for a full refund or replacement.
What are your shipping options and how long will it take for my order to arrive?
We’re committed to getting your pet supplies to you as quickly as possible. Our standard shipping process begins with a 1-3 business day processing time, during which we carefully pack your items. Once shipped, delivery typically takes 3-10 business days, depending on your location. In total, you can expect your order to arrive within 4-13 business days from the date of purchase. Please note that these are estimated times and may vary due to factors like weather conditions or high-volume periods. To help you stay informed, we’ll send you a tracking number via email once your order ships. If you need items by a specific date.
How can I stay informed about your lastest promotions and receive exclusive discounts?
The best way to stay informed about our latest promotions and receive exclusive discounts is to subscribe to our email list. By signing up, you’ll get access to special offers, early sale notifications, and subscriber-only deals that aren’t available anywhere else.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track your order in your account by logging into our website or click on track order.
What health supplements do active dogs need daily?
Active dogs benefit most from omega-3 fatty acids for joint and coat health, a probiotic for digestive stability during travel and diet changes, and a flea and tick preventative if they spend time outdoors, regularly.
How do I manage my dog's anxiety during road trips?
Start hemp oil or a calming supplement 30 to 60 minutes before departure. Pair it with a familiar item like their bed or a favorite toy in the car.
How do I get my dog to take supplements without a fight?
Soft chew formats and pill pockets eliminate most of the resistance. Liquid oils like salmon oil drizzle directly over food and most dogs eat them without noticing. Building supplements inot the pre-walk or mealtime routine helps dogs associate them with something they already look forward to.
Is salmon oil good for dogs that spend time at the beach?
Yes. Salt water, sand and sun exposure can dry out a dog's skin and coat over time. Daily omega-3 salmon oil replenishes the natural oils that protect skin from environments stress, reduces itching from salt exposure, and keeps the coat looking healthy between baths.