Shipping policy

Shipping & Delivery Policy

Thank you for choosing Paws & Pockets. We are committed to processing and delivering your pet essentials as quickly and transparently as possible.

1. Order Processing & Daily Cutoff Time

All orders are processed within 1 to 3 business days (excluding weekends and major holidays). Our daily order processing cutoff time is 12:00 PM PST. Orders placed before 12:00 PM PST will begin processing the same business day. Orders placed after this cutoff time will begin processing the following business day.

Once your package leaves our logistics fulfillment hub, you will instantly receive an automated email containing your tracking information.

2. Transit Times & Delivery Estimates

We provide standard domestic shipping across the United States. Once your order has been processed and handed over to our shipping carriers, estimated transit times are as follows:

• Standard Domestic Shipping: 3 to 7 business days transit time.

Please note: Total delivery time is calculated by combining processing time (1–3 days) + transit time (3–7 days).

3. Shipping Rates

Shipping fees are calculated dynamically based on package weight and destination during the final checkout stage. All applicable shipping costs will be clearly displayed before you submit your final payment.

4. Address Inaccuracies & Delivery Issues

Customers are entirely responsible for ensuring their shipping address is entered accurately at checkout. If a package is marked as undeliverable due to an incorrect address, the customer will be responsible for any re-shipping costs.

If your tracking information indicates that your package was delivered but you have not received it, please contact our support team within 48 hours at info@pawsandpockets.store so we can assist you in filing a carrier investigation.