Refund policy
Last updated: October 12, 2026
Returns
You can request a return within 30 days of the day your item was delivered. Items must be unused, unwashed, free of pet hair, and in their original packaging. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
For hygiene reasons, we cannot accept returns of opened pet treats and food. Items clearly marked final sale at the time of purchase are also not returnable, except where required by law.
How to start a return
Contact us before returning an item. Email info@pawsandpockets.store or call or text +1 (657) 215-9295, Monday to Friday, 9:00 AM - 3:00 PM PST. If your return is approved, we will send you return instructions.
Return mailing address:
Huntington Enterprises, LLC
1401 21st Street
Sacramento, CA 95811
Items mailed back to us without first contacting us will not be accepted.
You are responsible for return shipping costs, except when we sent the wrong item. Original shipping fees are non-refundable, except when we sent the wrong item. We recommend using a trackable shipping method.
Wrong, damaged, or defective items
Please inspect your order when you receive it.
Wrong item: If we sent you the wrong item, email us your order number and a photo of what you received. We will cover return shipping and refund the original shipping fee.
Damaged item: Damage during delivery is the responsibility of the shipping carrier. Please take photos, keep all packaging, and file a claim with the carrier. You are also welcome to email us and we will help however we can.
Defective item: If an item is defective and was not damaged in delivery, contact us within the 30-day return window and we will review it under this policy.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
After we receive and inspect your return and approve it, we will refund the item price to your original payment method. Please allow up to 10 business days for the refund to appear. Your bank or payment provider may need additional time to post it.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To start a return, ask about an exchange, or report a wrong, damaged or defective item, contact us at info@pawsandpockets.store.